Voice of the Customer:  Empowering Medical Device Innovation Through Precision Manufacturing

Minimally invasive medical procedures and devices have revolutionized modern healthcare by reducing patient discomfort and lowering the risk of complications. For Trice Medical, this philosophy has always been at the core of their mission. However, when they faced persistent issues with obtaining reliable injection-molded components for their critical equipment, it became clear that a new partner was needed—one who could provide not just parts, but a true solution.

Recently, Mike Steen, President of Trice Medical, shared insights into the company’s long-standing relationship with AIM Processing. With over 15 years of experience in the industry, Mike highlighted how their partnership has grown and evolved, emphasizing the value that AIM brings to the table through quality, innovation, and personal service.

Trice Medical: Leading the Way in Minimally Invasive Care

Trice Medical is a leader in developing minimally invasive medical devices designed to improve patient outcomes while reducing overall healthcare costs. Their products, such as the Tenex ultrasonic surgical aspirator and disposable arthroscopes, are used in settings like ambulatory surgical centers and physician offices—places where cost efficiency and accessibility are key.

The AIM Processing Advantage: More Than Just a Supplier

AIM Processing plays a crucial role in manufacturing the injection-molded components for Trice Medical’s Technics line. But beyond just producing parts, AIM offers process optimization, quality control, and engineering support that directly enhance the performance and consistency of Trice’s devices.

Mike emphasized that this level of expertise and collaboration has allowed Trice to focus on what matters most—innovation and clinical impact—while trusting AIM to handle the complex manufacturing challenges behind the scenes.

A Partnership Built on Trust and Personalized Support

When Trice first approached AIM, they were a small startup with limited experience in injection molding. Previous suppliers had failed to meet their needs, leaving them frustrated and struggling to scale. That’s when AIM stepped in with personalized attention and a hands-on approach that made all the difference.

“We weren’t getting the time or attention we needed from larger suppliers,” Mike said. “AIM’s personal touch made a big difference in helping us overcome those early challenges.”

Overcoming Manufacturing Challenges Together

Before working with AIM, Trice faced significant issues with inconsistent component quality and non-conformance. AIM quickly identified the root causes and helped refine the manufacturing process, leading to a dramatic improvement in reliability and performance.

Mike noted that AIM’s ability to identify critical parameters and implement better controls was instrumental in stabilizing production and ensuring consistent output.

Seamless Tool Transfer: A Test of Partnership

One of the most critical moments in the Trice-AIM relationship was the tooling transfer from a previous supplier. Tooling transfers can be risky, but AIM ensured a smooth transition with no disruptions.

“Tooling transfers are prone to problems, but AIM made sure everything went smoothly,” Mike said. “We had zero issues during the entire process.”

A Decade of Excellence and Growth

Since around 2014–2016, Trice Medical has partnered with AIM Processing for nearly a decade. Over time, the relationship has deepened, especially in the area of quality assurance. Mike praised AIM’s quality team for their expertise and reliability, calling them a valuable asset to the company.

Onshoring: A Strategic Advantage

One of the standout features of AIM Processing, according to Mike, is its domestic presence. In an industry increasingly reliant on offshore manufacturing, having a U.S.-based partner has provided Trice with greater supply chain stability and regulatory compliance.

“Many companies should take notice of competencies that are stateside,” Mike said. “AIM’s domestic presence is a huge differentiator in ensuring supply chain reliability and meeting tight regulatory requirements.”

Focus on Innovation, Not Manufacturing

Thanks to AIM’s support, Trice Medical has been able to focus more on product development and clinical innovation rather than being bogged down by manufacturing issues. This shift has been vital for the company’s growth and success.

A Lasting Relationship of Trust and Success

The Trice Medical and AIM Processing partnership has delivered impressive results, including a significant drop in product failure rates and improved manufacturing efficiency. Mike credits AIM’s reliability and expertise for allowing Trice to focus on what really matters: patient care and innovation.

With AIM’s support, Trice continues to grow and evolve, confident that their manufacturing needs are handled by a trusted partner. This collaboration stands as a powerful example of how the right supplier relationship can drive long-term business success.

Want to learn more about this successful partnership? Watch our exclusive video featuring Mike Steen as he shares more insights into how AIM Processing has contributed to Trice Medical's ongoing success.

 

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